All material on this website is protected by copyright, owned by Aplusmedia. One hard copy may be made and used strictly for personal reference only.
The reproduction, distribution, transmission or selling of information, images, graphics, scripting and HTML coding from this site to any person or body, or in any way incorporating it into a transmittable medium or document is strictly prohibited. You are not permitted to modify, alter or misappropriate this information without the prior written consent of Aplusmedia.
Aplusmedia will defend its intellectual property rights to the fullest extent of the law.
Privacy
Policy
We take customer privacy very seriously and guarantee never
to sell, disclose or pass on your information to any parties
whatsoever.
Website tracking
Every visitor to this website is tracked for statistic purposes. Data such as IP address, browser version, screen resolution
and ISP hostname may be collected. This information is used for
analysis of webstats and is never made available to anyone
outside of the company in any way.
Customer testimonials
We never publish customer testimonials without seeking permission
first. This will be done in the form of a personal email to
ask whether we can use your comments on our website and/or
promotional material. Testimonials submitted to hosting directories
or other third party review websites will be assumed as safe
to use without seeking permission first.
Ordering process and
customer records
During the ordering process we require customers to supply contact
details such as their name, address, email and phone number.
This information is used for internal records only and will never be passed
outside the company. It is important that we have these
details so customers can be contacted and payments verified.
Payments
All payments are processed using either Paypal or Securepay.
We never have access to your credit card or sensitive data
and do not store these details. All customers are advised
to check the website of the payment processors and read their
privacy policy and terms.
Security
All customer information is kept in a secure database online
with all necessary server protection measures in place. Records
are also stored offline in physically secure conditions. We
do not store credit card details in any way, shape or form. Credit cards are processed through SercurePay using industry standard 128Bit SSL encryption.
Changes to this document
From time to time this document may be changed. This will
typically be communicated via WWW with an announcement in
the online forums and/or customer control panel announcements
section.
Uptime
We always strive for 100% server uptime and on a week to week
basis this is achieved often. We will always work hard
to keep the servers available and performing to their highest
standard.
Refund Policy
We are happy to provide a full, ‘no questions asked’
refund of all monies paid by you within 14 days of ordering
if you are not completely satisfied with the work we deliver. Please note restrictions on this, as set out in part 3.1 of
our terms and conditions.
Customer Support
We will always provide the best support possible using methods
such as support email, forums, online helpdesk and FAQ archives.
We guarantee that all support queries will be answered within
12 hours although the vast majority of support requests are
currently answered in under an hour.
For every support ticket registered by a current customer in the correct manner which takes more than 12 hours for our response, $2 will be credited towards the next invoice.
Data Protection
We agree never to sell, make public, or distribute your details
that we keep with your account records. This information is
for internal use and will never leave the company.
See our privacy policy for more information.
No Hidden Costs
We guarantee to charge you the price that you see on the website
for our hosting packages with absolutely nothing added. There
are no setup fees, administration fees, or other hidden costs that
will be added at the latest stage of ordering.
If you would like to contact us with an issue relating to our service level agreement, please use our contact page.
Terms
& Conditions
1. Interpretation
1.1 Definitions
Unless otherwise stated, the following definitions apply to
this document:
- "we", "us", and "our" are
references to Aplus Media;
- "you", "your" and "customer"
are references to the person paying for services from Aplus
Media having entered into this agreement;
- "services" are web hosting, domain registration,
reseller rights, outsourced support,web development, email
and other services or facility provided by us to you;
- "server" is the computer equipment operated by
us in connection to the services provided;
- "order" means a request made by the customer to
us for services to be supplied subject to these conditions;
- "charges" are the charges payable by the customer
for the provision of services details of which can be found
on http://www.aplusmedia.com and may vary from time to time.
1.2 Include
The words "include" and "including" are
to be construed without limitation.
1.3 Headings
The headings in this document are for convenience only and
shall not affect the interpretation of these conditions.
2. Ordering process
2.1 Order acceptance
We have not accepted a customer application and order until
account setup and you receive the 'welcome' email including
all details specific to your account. Until this time, we
reserve the right to refuse, cancel or reject any order made
by the customer. In such cases, a full refund will be made
using the same method as payment was originally made.
3. Refunds
3.1 Money back guarantee
3.1.1 Customers are entitled to a full refund
within 14 days of the initial order being placed. This will
be issued in the same method as originally used by the customer.
Cases involving offline methods of payment will be refunded
using a personal cheque or other online method.
3.1.2 The 14 day money back guarantee does not apply and will not be issued if more than 50% of allocated data transfer has already been used on a web hosting account. This money back guarantee does not apply to domain name registrations or if the account holder has breached these terms and conditions prior to cancellation.
3.2 Account cancellations
After the 14 day introduction period, no refunds will be issued
for account cancellations on a monthly payment schedule. Accounts
on a yearly payment schedule are entitled to a pro rated refund
taking only full months into account when calculating refunds
due. If cancellation of the account is caused by the customer
breaching these terms and conditions, no refund will be issued.
No refunds are issued for domain registrations.
4. Misuse
4.1 Spam / Unsolicited
Mass E-mail
The sending of Unsolicited Commercial Email (SPAM) through
our servers promoting any website or through third party servers
promoting a website hosted by us can result in the suspension
or termination of the customers web hosting account without
refund. Mailing lists may be operated as long as individuals
choose to subscribe to receive mailings and the mailing list
software in use is that provided in our supplied control panels.
Any complaints received are taken seriously and will be investigated.
4.2 Chat Rooms
Only the chat room scripts provided for the customer in their
control panel are allowed on our server. Any other scripts
found will be disabled and the account suspended in serious
or repeat cases.
4.3 Account Use
Under no circumstances must our servers be used for the hosting
of, reference to or linking to any of the following:
4.3.1 nudity, pornography, anything of a sexual, lewd, or
obscene nature;
4.3.2 violations of any copyright or any other right of any
third party;
4.3.3 threatening, abusive, harassing, defamatory statements;
4.3.4 promotion of illegal activities (hacking, cracking,
etc);
4.3.5 information or software containing or about any kind
of virus;
4.3.6 hate speech or hate propaganda;
4.3.7 the collection of personal information for illegal purposes;
4.3.8 content deemed by us at our sole discretion to be harmful
to us;
4.4 Banned scripts
We do not allow the use of the following scripts on our servers:
- UltimateBBS
- IkonBoard
- CGI/Perl version of YABB
- Proxy scripts
- IRC scripts
- Anonymizer
- Chat rooms not included as standard in the cPanel
- phpShell and similar command execution scripts
- FormMail (versions prior to 1.91)
5. Billing
5.1 Payment schedules
The customer agrees to supply appropriate payment for the
services received from us in advance of the time period during
which such services are provided.
5.2 Bank charges
Customers are responsible for the provision of sufficient
funds in their account and we will not be held responsible
for any charges incurred as a result of overdrawing of the
bank account or credit card or as a result of failed transactions.
5.3 Suspension
We reserve the right to suspend any account after 5 working
days have passed without due payment being received. Any added
time for payment will be at our sole discretion.
5.4 Currencies
All invoices and payments are processed in US Dollars ($)
with conversions made by the credit card company of
the customer. Prices shown in any other currencies on this
website or other promotional material is to be treated as
a guide only and may be inaccurate due to changes in exchange
rates. All customers are advised to check amounts using accurate
recent exchange rates before ordering.
6. Backups
6.1 Regularity and
policy
Backups are made by us each day on an incremental basis and
each week on a full basis. However, no guarantees are made
of any kind as to the integrity of these backups. Backup measures
are in place to assist in the event of hardware failure warranting
a full system restoration, and no data can be obtained from backups
on a single account basis. All customers are strongly advised
to regularly download their own backups from their control
panel where a zipped archive is provided daily of all account
files and databases.
7. Resource Use
7.1 CPU & Memory
All accounts are monitored for their use of server resources.
If any account is using a high amount of server resources
we will contact the customer to discuss the issue with them.
In serious cases where an account is using a considerably
large amount of system resources (memory, CPU etc.) the account
may be suspended or script disabled without notice to maintain
the smooth running of the server.
7.2 Data transfer and
webspace allocations
Customers can request a package upgrade or temporary resource
increase at the costs available to view on our website at
http://www.aplusmedia.com. It is the sole responsibility of
the customer to contact us in advance of requiring extra resources
to prevent account suspension. In some cases, accounts are
automatically suspended when their resource limits have been
reached and manual unsuspension will be employed by Aplusmedia.
8. Customer Responsibility
8.1 Contact Information
The customer is responsible for keeping their contact details
up to date in their control panel. We cannot be held responsible
for communication mixups as a direct result of the customer's
failure to update their details.
8.2 Sensitive data
Customers are responsible for keeping their usernames, passwords
and other sensitive data safe. If a breach is suspected, the
customer is required to request a change of login details
by contacting support staff.
9. Contact procedure
9.1 If a breach of these terms and conditions is found we will, at our sole discretion, determine whether it is a serious or minor breach. If a serious breach of these terms is found we reserve the right to suspend the account(s) of the customer in question or disable any part of the account before contacting them. We will however make an attempt to contact the customer prior to suspension in the event of a minor breach using the email address we have on record for your account. If no reply is received within 3 days we will escalate the status of the breach from minor to serious, resulting in possible suspension of the account(s).
10. Limitation of Liability & General Terms
10.1 We are not responsible for any claimed damages, which may result from our servers going offline, or being unavailable for any reason. This includes damages which may result from the corruption or deletion of data. The customer agrees to hold Aplusmedia and its employees blameless from any claims and damages, including but not limited to consequential damages resulting from the use of the service which damages the customer or any other party.
10.2 We will cooperate fully with investigations of violation of systems or network security at other sites and will cooperate with law enforcement authorities in the investigation of possible criminal violations. Customers who violate these terms may incur in criminal or civil liability.
10.3 For clients with multiple accounts, we reserve the right to suspend all accounts should the main account owner violate these terms and conditions in a manner deemed by Aplusmedia to be extremely serious.
10.4 We will be the sole arbiter as to what constitutes a violation of these terms and conditions. The failure by a customer to meet or follow any of the above terms and conditions is grounds for account suspension or deactivation.
11. Modification
11.1 We reserve the right to add, delete,
or modify these Terms and Conditions, our hosting packages,
prices and website at any time with notice provided via WWW
and announcements in our forum and/or customer control panel(s).
All customers are encouraged to check this document at least
once a month to ensure they are aware of any changes.
Any questions concerning the above stated terms and conditions should be e-mailed to us before ordering.